Where can I find House of A La Mode yarns?
We update the webstore every other Tuesday morning with a rotating schedule of Dye-to-Order options along with Ready-to-Ship products. We announce all updates on our social media channels: Instagram, Facebook, and Ravelry. You can also find House of A La Mode yarn at very select retailers, check out our STOCKISTS page to learn more.
When is the online shop updated?
Typically on every other Tuesday morning at 10am PST.
How do I pay for my order?
We accept PayPal and all major credit cards, with Stripe as our credit card processor.
What exactly is Dye-to-Order? Does this mean the yarn isn't ready to ship immediately?
Dye-to-Order means that your yarn will be hand dyed / hand painted for you upon purchase. The Dye-to-Order program allows us to give the customer a greater consistency within the skeins that are ordered and allows us to devote our entire studio space to the incredible dyers and the artfully crafted yarns they make. Note that every skein of House of A La Mode is a touch unique with some slight color variation due to the nature of the dye process. Please do allow 3 to 4 weeks for delivery. See the SHIPPING section for more information on tracking your package, etc. Ready-to-Ship yarn purchases are all set to go and will be shipped out ASAP.
How do I buy the specific yarn I saw on your social media pages?!
Right here on most Tuesdays! If the pictured yarn you love is going out to a stockist, the images are always tagged with that particular store and a general idea of when it is headed their way.
Why is there no yarn available to purchase right now?
It has sold out! Dye-to-Order and Ready-to-Ship yarns are added to the shop on most Tuesdays at 10am PST. Once it has sold out, it disappears. Check back the next week for another round of updates.
Do you take on custom orders?
With our crazy busy dye schedule, we are not taking on custom orders at this time.
Do you ship internationally?
We do! We ship yarn to customers all around the world. Please Note: We are not currently able to accurately determine international shipping costs at checkout, however we will refund any overage as soon as possible or when your order is ready to ship.
Where is my stuff?
Ready-to-Ship purchases are shipped out within 1-3 business days. With Dye-to-Order, you can expect your yarn to arrive within 3 to 4 weeks and usually in less time. Please Note: We are located in the Pacific Northwest where inclement weather can, and does, affect the dye-to-dry-to-ship timeline. When your order has been processed for shipment (via USPS) you will receive an email with your tracking number. Please Note: Once packages are accepted by the USPS, House of A La Mode Fiber Goods cannot and does not assume any responsibility for lost, misplaced, or damaged items.
I made several orders during the shop update, can you combine the shipping costs?
Yep! If you make multiple purchases we will package and ship them as one (unless specified not to),
combine shipping costs, and refund any overages ($2 and above).
I'm a pattern designer and would love to use your yarn, how should I move forward?
We love working with and supporting designers! Please email us at firstname.lastname@example.org and we will be in touch shortly.